Can I change or cancel my order after it has been placed?

Changed your mind and want to return an item?

To start your return, visit the My Orders section of My Account. We’re happy to accept returns for most items within 30 days of delivery. Item(s) must be:

  • In its original, undamaged condition
  • Disassembled, if the item(s) were originally delivered disassembled
  • In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs

There are a few items that can’t be returned:

  • Open Box (Items Cannot be Returned or Replaced)
  • Clearance Items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Swatches

Step-by-step instructions on the return process can be found on Return Instructions.

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