Frequently Asked Questions
Popular Questions
You can easily place an order on our website by browsing through our products, selecting the items you want, and proceeding to checkout. Follow the simple steps provided, and you’ll have your order placed in no time!
We accept a variety of payment methods including credit/debit cards, PayPal, Afterpay (
Buy Now Pay Later ) and other secure online payment options. Rest assured, your payment information is always safe with us.
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 30 days for a refund or exchange. Please refer to our returns policy page for more details.
We apologize for any inconvenience caused.Â
If your item is damaged or defective, please see Damaged Items.
If you received the wrong item, please see Received the Wrong Item.
You can reach our customer support team via email at [email protected] or through our contact form on the website. We strive to respond to all inquiries within 1 hour during our business hours.
We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please read Cancellations
Shipping & Tracking
Most orders at Buyco ship for free! Here’s how it works:
- A flat shipping rate of $4.99 applies for orders under $85.
- Orders over $85 qualify for FREE shipping
You can check the shipping cost for your order during checkout before finalizing your purchase.
We offer fast, safe, and reliable delivery services for all our items. The available delivery options UPS or FedEx for each item can be found on its product page. During the checkout process, you can select your preferred delivery option.
Time frames that include filling the order and delivery:
One-Day Shipping: Within one business day.
Two-Day Shipping: Within two business days.
Time frames that do not include filling the order (these are expected times after being shipped from the warehouse:
Express Shipping: Within one business day.
Expedited Shipping: Within two business days.
Ground Shipping: Within one to seven business days.
Orders placed outside of business hours will be shipped the next day. Deliveries are not typically made on Saturdays or Sundays.
Yes, we provide tracking information for all shipments. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Yes, during checkout, you have the option to enter a different shipping address than your billing address. This is particularly useful for sending gifts or shipping to your workplace.
If your order has not yet been shipped, you may be able to update the shipping address in my account. Please contact us as soon as possible with your order details and the new shipping address. Once an order has been shipped, we are unable to change the shipping address.
Product Information
Our yoga mats are made from high-quality materials such as Cork, Meditation, NBR, Printed, PU, Pure Rubber, PVC, Rubber, Suede, TPE and Travel Folding Mats known for their durability, comfort, and eco-friendliness.
Yes, our yoga mats are designed to cater to practitioners of all levels, including beginners. They provide excellent support and traction to help you maintain stability during your practice.
To keep your yoga mat clean and hygienic, simply wipe it down with a mild soap and water solution after each use. Allow it to air dry completely before rolling it up for storage. Avoid using harsh chemicals or abrasive cleaners that could damage the mat’s surface.
Yes, our yoga mats feature a non-slip surface that provides excellent traction, even during sweaty yoga sessions. This helps to prevent slipping and sliding, allowing you to focus on your practice with confidence.
Our yoga mats come in varying thicknesses to suit different preferences and needs. We offer mats ranging from 1.5mm to a 10mm, providing ample cushioning and support for various types of yoga practices.
Yes, we offer a selection of extra-long and extra-wide yoga mats to accommodate practitioners of all body types and sizes. These mats provide additional space and comfort for your practice.
Yes, we are committed to sustainability, and our yoga mats are made from eco-friendly materials that are biodegradable and free from harmful chemicals such as PVC, latex, and phthalates. Practicing on an eco-friendly mat is not only good for the environment but also for your health.
Yes, many of our yoga mats come with carrying straps or bags for easy transportation to and from your yoga sessions. This convenient feature allows you to take your mat with you wherever you go.
Yes, we offer a variety of yoga mat accessories including blocks, straps, and towels to enhance your yoga practice. These accessories can help you deepen your stretches, improve alignment, and increase flexibility.
Yes, our yoga mats are suitable for outdoor use, providing a comfortable and stable surface for your practice whether you’re in the park, on the beach, or in your backyard. Just be sure to clean and dry your mat thoroughly after outdoor use to maintain its longevity.
Yes, we stand behind the quality of our yoga mats and offer a warranty against defects in materials and workmanship. If you encounter any issues with your mat, please contact our customer support team, and we’ll be happy to assist you.
Yes, many of our yoga mats are recyclable, contributing to our commitment to sustainability. When it’s time to replace your mat, you can rest assured knowing that it can be recycled responsibly.
Some of our yoga mats feature alignment markings or guidelines to help you maintain proper form and alignment during your practice. These markings can be particularly helpful for beginners or those working on refining their alignment.
Yes, our yoga mats are made from high-quality materials that are odor-free or have minimal odor. Any initial scent from the manufacturing process will dissipate over time with proper airing out and use.
Yes, we offer customization options for select yoga mats, allowing you to add your name, logo, or design to create a personalized mat that reflects your unique style and personality. Contact our customer support team for more information on customization options.
Yes, each yoga mat comes with care instructions to help you maintain its quality and longevity. These instructions typically include recommendations for cleaning, storage, and general care to ensure your mat stays in optimal condition.
Yes, our yoga mats are suitable for practitioners of all ages and levels, including children and beginners. The non-slip surface and comfortable cushioning make them ideal for beginners to learn and practice yoga safely.
Yes, our yoga mats provide a comfortable and supportive surface for meditation, relaxation exercises, and mindfulness practices. The cushioning and non-slip properties create a peaceful environment for deepening your meditation practice.
Product Care
You can clean your yoga mat by wiping it down with a damp cloth or sponge using a mild detergent or a specially formulated yoga mat cleaner. Make sure to rinse it thoroughly and let it air dry completely before rolling it up.
It’s a good idea to clean your yoga mat after every use, especially if you sweat a lot during your practice. Regular cleaning helps prevent bacteria buildup and keeps your mat smelling fresh.
Some yoga mats are machine washable, but always check the manufacturer’s instructions first. In general, it’s best to avoid washing your mat in the machine unless the manufacturer specifically recommends it, as machine washing can damage certain types of mats.
For mild stains, you can spot clean your mat using a mixture of water and mild detergent. For tougher stains, you can try using a gentle scrub brush or sponge. Avoid using harsh chemicals or abrasive cleaners, as they can damage the material of your mat.
Store your yoga mat in a cool, dry place away from direct sunlight. Avoid storing it in a hot car or humid environment, as this can cause the mat to deteriorate more quickly. It’s best to store your mat unrolled or loosely rolled to prevent creases and wrinkles.
Yes, you can use essential oils to add a pleasant scent to your yoga mat. Simply dilute a few drops of your favorite essential oil in water and lightly mist your mat, then let it air dry. Be sure to choose oils that won’t leave a residue or stain on your mat.
To prevent your yoga mat from slipping, make sure you’re practicing on a flat, level surface. You can also use a yoga towel or grippy mat on top of your regular mat for added traction, especially if you tend to sweat a lot.
The lifespan of a yoga mat depends on factors such as how often you use it, how well you care for it, and the quality of the mat itself. With proper care, a good quality yoga mat can last for several years.
You don’t have to throw your old mat into landfill. Try one of these creative and ideas, and give your mat a second life!
- Protect your car seats while traveling with pets
- Wrap delicate items up when moving house
- Cut small squares and place under furniture to avoid damaging hard floors
- Use under houseplants
- Line a cupboard for muddy shoes
- Keep one in the car for any spur of the moment picnics
- Cut a square to help open stubborn jar lids
