General Information Quick tip! Your order contains a large item if you are choosing how and where the item will be delivered during checkout. For these items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from […]
General Information In most cases, deliveries will be made by UPS or FedEx. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. If you have any special delivery instructions, write a note with the delivery date and place it on […]
Items are monitored every step of the way. To quickly see an estimated delivery date, navigate to My Orders. Each item (plus all the information you might need to know about it) will have its current status and estimated arrival date. From there, the exact location of your item can be found by clicking “Track Your […]
Updating Orders Before Shipping Before an item has shipped, or is in the process of shipping, you can easily edit the details of your order online. From My Orders you can cancel, change the delivery method, or change the shipping address for each item. Updating Orders In Transit Once an item has shipped, a few extra steps […]
Can’t Find Your Package? Missing packages can be stressful, but not to worry! Most items turn up for our customers within three days. Here are some things to try: 1) Check that your shipping address is correct. Let’s make sure we shipped to the right place. Current shipping addresses are listed under “Deliver To:” on […]
What are the available delivery options for my order? We offer fast, safe, and reliable delivery services for all our items. The available delivery options for each item can be found on its product page. During the checkout process, you can select your preferred delivery option. How are items delivered? In most cases, deliveries will […]
At Buyco, we strive to ensure a smooth and efficient shipping experience. Please review our shipping policy for details on how we handle orders and deliveries. Shipping Methods: We partner with trusted carriers including UPS, DHL, and FedEx to deliver your order quickly and securely. The choice of carrier may depend on your location and the availability of services at […]
Don’t want our promotional emails anymore? No problem! To unsubscribe or receive fewer emails, click “Email Subscriptions” on the My Account page, where you will then be given the option to “Unsubscribe from all”. If you don’t see this option, it means you are not subscribed to promotional emails. Note: You must be signed into your Buyco […]
I am being asked to reset my password. Why? When Buyco detects suspicious activity from an account we take the proactive step of locking that account. This serves the dual purpose of protecting the customer’s information and preventing fraudulent activity from the account. If your account requires a password reset, we may have noticed suspicious […]
“Phishing” or “Spoofing” is when a fraudster sends fake emails, which appear to come from well-known companies (like Buyco), to try and obtain your personal information such as your password, bank, or credit card information. We take these attempts to steal our customer information very seriously. If you’ve received a suspicious email, do not open […]
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