Refund Policy

At Buyco, we strive to ensure that you are satisfied with your purchase. If for any reason you are not, we offer refunds under the following conditions:

Eligibility for Refunds:

• To be eligible for a refund, your item must be returned to us in the original condition: unworn, unwashed, unaltered or unused, and in its original packaging, with all tags attached.
• Returns must be initiated within 30 days of receiving your item. After this period, refunds are no longer available.
• Proof of purchase (order confirmation email or receipt) is required for processing your refund.

Refund Process:

1. Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
2. We will notify you via email about the approval or rejection of your refund.
3. If your refund is approved, a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the refund to reflect in your account.

Non-Refundable Items:

• Gift cards
• Sale items (unless defective or damaged)

Late or Missing Refunds:

• If you haven’t received your refund after 10 business days, please check your bank account again.
• Next, contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Shipping Costs:

• Please note that original shipping costs are non-refundable. If you return an item, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective product.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange for the same item, please contact us.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact our customer service team at [email protected] as soon as possible. We will work with you to resolve the issue and cover all costs associated with returning the defective item.